About us

Counselling Online is a free, confidential service that provides 24/7 support to people affected by alcohol or drug use across Australia.

Who we help

We can support you at any stage of help-seeking, whether you’re:

• seeking support for the first time,
• waiting to get into treatment,
• getting treatment but needing some extra support, particularly after hours,
• in recovery and wanting to connect with others,
• managing lapses or relapses,
• wanting to share your experience and support others,
• or affected by, or supporting someone who uses alcohol or drugs.

What we offer

• 24/7 online chat counselling (simply click the ‘Start Chat’ button)
• Self-assessments
• Online community forum
• Educational articles
• Email support (ask us a question)
• SMS support
• Telephone support

About our counsellors

Counselling Online connects you directly to professionally qualified counsellors with experience in alcohol and drug counselling and treatment. Whether you just need a quick chat to get you through a tricky moment or are after a longer conversation to work through something harder, they’re available 24/7 to support you.

Who operates Counselling Online?

Counselling Online is a Turning Point service funded by the Commonwealth Department of Health. Since 2006, Counselling Online has been assisting Australian residents concerned about alcohol and other drugs.

A Digital Timeline