What is Counselling Online?
Counselling Online is a free and confidential service that provides 24/7 support to people across Australia affected by alcohol or drug use.
We support people at all stages of help seeking, whether you are:
- seeking support for the first time
- waiting to access treatment
- receiving treatment but require additional support, particularly after hours
- in recovery and wanting to connect with others
- managing lapse and relapse
- wanting to share your experience and support others
- being impacted by or supporting someone with an alcohol or substance problem
We understand that throughout your journey you may need a range of tools and support options to help. We are always developing new tools for you to use, so check back in regularly to see what supports are available for you.
Support options
Self-assessments
Our quick and easy online assessments helps you see where you're at and what you can do next.
Online support community
Our forum is the perfect place to connect with others making change in their alcohol and substance use.
Self-help
Our self-help tools give you strategies and information to empower and help you through making change.
Information articles
Explore stories, articles and strategies to support making change and living healthier. We write about life in general as well as issues relating to alcohol and other substances.
Chat counselling
Confidentially connect to a qualified drug and alcohol counsellor, anywhere and anytime.
Email a question
Have a quick question? Our counsellors are available by email.
Telephone support
If you prefer to speak by phone, connect to 24/7 support via the helpline in your state.
Our counsellors
Counselling Online services are provided by counselling staff with professional qualifications and experience in alcohol and drug counselling and treatment.
They are here to help you at any time when you need it. Whether you need a chat to get you through a moment, a longer conversation to work through a greater difficulty or if you have an immediate need they are here and able to support you.
Our counsellors will listen, reflect and help you with where you are at and what you can do next. If you wish they will connect you to the appropriate supports that will help you take the next steps towards change and recovery.
Further information on the profile and training of Counselling Online staff is available on request via the feedback form.
